Monday, 23rd April 2001.
Sooner or later someone was bound to take issue with one of my little rants.
Today I received an email defending the staff of McDonalds. I'm a fair man, so
I've decided to reproduce the letter in full and unedited. (You might want to
refresh your memory first.)
Dear Idiot in London,
You were complaining about the service at McDonalds, I work at McDonalds and will
inform you of a few things.
Firstly, no-one earning simply award wage appreciates being verbally bashed whilst
providing a service to an ungrateful public. I hear more people say "I want..." rather
than "I would like".
Secondly, understand that our place of work is very noisy, and for someone on the other
side, you don't get all the background noise, and after one or two hours of it, you get hot,
bothered, and can't hear customers who don't speak up.
If the person who served you had a customer before that had to wait for a filet, then he
would be constantly thinking of getting a filet for a customer when it came up, and
temporarily thought it was you when he/she walked past the production bin.
The server may have just received their first badge, which believe it or not, to a young
and impressionable person keen to impress managers and co-workers is quite exciting.
Customers have no right to go crazy when orders are mixed up, speaking from experience,
99% of the time, it is the customers fault for not realising what they have said, and
sticking with what they "thought" they said, or because they are ignorant of many
promotions etc. They don't talk loud enough, they are unspecific, and finally they are
If you want quality service for the entire time your at Maccas, then don't diss hard
working people, who work exhausting long shifts for minimum wages. Put yourself on the
other side of the counter you disrespectful man. Instead, acclaim these youths for getting
out there! Do you have a job?
Think of what is may be for other people before you complain. You think you have to
complain, coz a virtual "srvant" mixed up your precious order? Think yourself lucky that
you can march into a building and "demand" food, and service....try living as an Etheopian,
or Somalian. They would be grateful for the mistake, for the Filet, for anything. You live
a life of luxury compared to some people, so don't complain, when your luxury slips just
Good Day, I hope you have read this with an open mind.